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Augmenting High Performance Computing Support staff with University Student Workers
Event Type
Posters
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Reception
Poster
TimeTuesday, July 306:30pm - 8:30pm
LocationCrystal Foyer and Crystal B
DescriptionThe University of Colorado Boulder Research Computing (CURC) supports High Performance and other research focused computational resources in partnership with Colorado State University and the Rocky Mountain Advanced Computing Consortium (RMACC). The University of Colorado Boulder Research Computing (CURC) supports High Performance and other research focused computational resources in partnership with Colorado State University and the Rocky Mountain Advanced Computing Consortium (RMACC).

With CURC receiving numerous help requests (support cases) for common, well-documented issues and questions regarding regular scheduled maintenance or other downtime, an effort was made train them to be able to handle some of the caseload, reducing demands on full-time staff.

It was determined that at a manageable scale (2-3 students) it does not seem realistic to have consistent low-latency help with common support requests during the normal workday. Student schedules also proved to require a higher level of flexibility than that of the full-time staff, requiring more time off or schedule changes to account for exams, study sessions and other demands of student life. However, there are considerable long-term benefits to developing and maintaining productive student employees in support roles. Students will continue to augment the CURC workforce and we will continue to develop effective training and utilization strategies going forward.