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DTSTART:19700308T020000
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DTSTAMP:20190731T213613Z
LOCATION:Wrigley
DTSTART;TZID=America/Chicago:20190731T153000
DTEND;TZID=America/Chicago:20190731T160000
UID:pearc_PEARC19_sess199_pap168@linklings.com
SUMMARY:An Expansion of the User Support Services for the Research Computi
 ng Group at the University of Colorado Boulder
DESCRIPTION:An Expansion of the User Support Services for the Research Com
 puting Group at the University of Colorado Boulder\n\nKnuth, Frahm, Monagh
 an, Trahan, Sampedro...\n\nIn any research computing (RC) environment, the
  role of the user support group is a combination of education, consulting,
  and outreach.  As this role is the most public-facing of a research compu
 ting group’s team, it is important to ensure an excellent level of support
  is provided to users.  The Research Computing group at the University of 
 Colorado (CURC) Boulder maintains a large-scale computing cluster with sev
 eral hundred active users, among other services, and has done so since 201
 1.  The user support group at CURC provides a variety of services intended
  to support these users.  This paper describes those services the CURC gro
 up provides, as well as explores the various ways that these services have
  been improved in 2018-19.  The impact on users is also assessed.\n\nPaper
 \nTechnical Paper, Workforce, Cyberinfrastructure Skill
URL:https://pearc19.conference-program.com/presentation/?id=pap168&sess=se
 ss199
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